Returns Policy

Returns Policy

Our policy lasts 30 calendar days. If 30 calendar days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase such as order number.

 

There are certain situations where only partial refunds are granted
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at modoproductsltd@gmail.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at modoproductsltd@gmail.com and send your item to:

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Modo Products Ltd

Hesketh Mount

Lord Street

Southport

PR8 1JR

Shipping

To return your product, you should mail your product to: 

 

Modo Products Ltd

Hesketh Mount

Lord Street

Southport

PR8 1JR

You will be responsible for paying for your own shipping costs for returning your item, unless the item was defective or incorrect. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund unless the fault was ours.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50 / $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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If you need any further information please do not hesitate to get in touch!